Responsible Gaming at dewavegas – Play Safe, Play Smart

01The dewavegas Responsible Gaming Philosophy

For dewavegas, responsible gaming is not simply a compliance checkbox. It is a core value that shapes how we design our platform, develop our products, and treat every Malaysian player who trusts us with their time and money.

We understand that playing slots, live baccarat, virtual sports, badminton, and other casino games on dewavegas can be a genuinely enjoyable source of entertainment — much like watching the EPL, going to the cinema, or playing video games. Good entertainment brings joy without taking more than it should. dewavegas's goal is to ensure our platform remains in that positive entertainment category for each of our 500,000 members.

The dewavegas platform is built on the principle that control belongs in the hands of the player. We provide the tools, information, and support — you set the boundaries and limits that best suit your financial situation and lifestyle. Nobody knows your circumstances better than you do, and dewavegas respects that autonomy by providing the tools needed to make informed decisions.

That said, dewavegas also takes a proactive approach to responsibility. Our team monitors gameplay patterns to identify players who may need support and will reach out to them personally if there are any signs of concern. For us, the long-term wellbeing of our players will always come before any short-term gain for the platform.

02Early Warning Signs of a Gambling Problem

Gambling problems rarely appear out of nowhere. They typically develop gradually over time. Recognising the early signs is important so that preventive steps or support can be sought before things get more serious. Here are some signs to watch out for:

Signs in Yourself

• Gambling with money meant for bills, rent, food, or family needs
• Constantly thinking about gambling even while doing other things — at work, with family, or during prayer
• Needing to increase bet sizes over time to feel the same level of excitement
• Repeatedly trying to stop or cut back on gambling but being unable to do so
• Lying to family members or friends about how much time and money has been spent on gambling
• Borrowing money or selling assets to fund gambling
• Feeling restless, irritable, or uneasy when trying to cut back or stop playing
• Playing to "win back" money you've already lost — a habit known as "chasing losses" and a serious warning sign
• Neglecting work, study, or family responsibilities due to excessive time spent gaming

Quick Self-Check

Answer the following questions honestly. If you answer "yes" to two or more, it may be time to consider self-control measures or seek professional help:

03How to Use DewaVegas Self-Control Tools

All dewavegas self-control tools are accessible directly from your account settings. Here is a step-by-step guide on how to use each tool:

If you have any difficulty using these tools or need assistance activating self-exclusion, please contact the dewavegas customer support team via live chat 24/7 or WhatsApp. Our team is trained to assist with sensitivity and without judgement. Self-exclusion requests will be processed within one hour of identity verification being completed.

04Safe Play Guide at DewaVegas

Playing slots, baccarat, virtual sports, or badminton on dewavegas can be a genuinely enjoyable experience when done responsibly. Here is a safe play checklist that dewavegas encourages all Malaysian players to follow:

05Young User Protection and Underage Access Prevention

Dewavegas takes the protection of young users very seriously. Our platform is strictly for individuals aged 18 and above. We enforce multiple layers of age verification:

• Verification of an active Malaysian phone number at registration – phone numbers registered under an individual's name require the owner to be of a certain age
• Date of birth verification during the mandatory KYC (Know Your Customer) process prior to the first withdrawal
• Monitoring of behavioural patterns that may indicate use by underage individuals
• Verification of official identification (MyKad) when there is any doubt about a player's age

Guide for Parents and Guardians

If you are a parent or guardian concerned that your child or dependent may be accessing dewavegas or other online gambling sites, here are steps you can take:

• Use parental control software on all devices used by children and teenagers in your home. This software can block access to certain website categories, including gambling sites
• Check browser history regularly on smartphones and tablets used by your children
• Make sure your bank account and e-wallet are (Maybank2u, Touch 'n Go eWallet, GrabPay, DuitNow) secured with passwords that your children do not know
• Have an open conversation about the risks of gambling with your teenage children — education is the best defense
• If you suspect your child has registered an account on dewavegas or any other platform, contact the dewavegas customer support team immediately at support@dewavegas.my with the relevant evidence

06Help & Support Resources in Malaysia

If you or someone you know needs help with problem gambling, Malaysia has several support resources you can reach out to. dewavegas encourages any player who needs assistance to contact any of the resources below without delay:

Seeking help is a sign of strength, not weakness. Many Malaysian players have successfully overcome gambling problems with professional support and the backing of their loved ones. The hardest first step is admitting there's a problem — after that, the path to recovery becomes clearer.

07Family & Community Responsibility

Problem gambling rarely affects only the player — its impact is felt by the entire family and those closest to them. dewavegas believes that a strong community, especially family, plays a vital role in the prevention and recovery from problem gambling.

If You Are Concerned About a Family Member

If you notice changes in a family member's behaviour that may be linked to a gambling problem – such as sudden mood swings, unexplained financial difficulties, or becoming withdrawn and uncommunicative – here are some steps you can take:

• Start the conversation with compassion, not accusation. Use phrases like "I'm worried about you" rather than "You're addicted to gambling." A non-judgmental approach is far more likely to open an honest conversation.
• Listen without judgment first. Give your family member the space to share what they are going through. Sometimes, simply feeling heard is enough to encourage someone to start seeking help.
• Look up information about problem gambling together. Understanding that problem gambling is a psychological condition that can be treated – not a sign of weak character or poor morals – can help reduce stigma and make it easier for people to seek help.
• Call HEAL Helpline 15555 for guidance on the most effective ways to support your family member.
• Take care of yourself. Supporting someone with a gambling problem can be draining and emotionally taxing. Make sure you seek the support you need as well.

A Message from dewavegas

Dewavegas understands that maintaining a comprehensive responsible gaming page is only part of the equation. We are committed to continually investing in the systems, staff training, and technology that help us identify players who may need support before issues escalate. Our team actively monitors gameplay patterns and will reach out to players showing signs of concern — not to judge or penalize, but because we genuinely care.

If at any point you feel that the dewavegas platform is not helping you gamble responsibly, or you have suggestions on how we can do better in this area, please reach out to us at support@dewavegas.my. Feedback relating to responsible gambling is given priority and taken seriously by the dewavegas management team.