DewaVegas Terms & Conditions – Rights and Responsibilities of Malaysian Players

01Introduction and Acceptance of Terms

Welcome to dewavegas. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("User" or "Player") and dewavegas ("Platform", "We", or "Company") governing your use of the website, application, services, and all games provided under the dewavegas name at the domain https://dewavegas.my.

By registering an account, making a deposit, using any of our services, or simply browsing the dewavegas platform, you acknowledge that you have read, understood, and agree to be fully bound by all terms and conditions set out in this document, as well as the dewavegas Privacy Policy and Responsible Gaming Policy, which form an integral part of this agreement.

If you disagree with any part of these Terms, please stop using the dewavegas platform immediately. Continued use of the dewavegas platform after any amendments or updates to these Terms have been published will be considered acceptance of the revised Terms.

02User Eligibility

To use the dewavegas platform, you must meet all of the following eligibility criteria at all times while using our services:

• You are at least 18 years at the time of registration and throughout the duration of your dewavegas account usage.
• You are an individual and not a corporate entity, association, or organisation, unless you have obtained prior written consent from dewavegas.
• Your use of dewavegas's services is not prohibited by any laws or regulations applicable in your country or region of residence.
• You have not previously been removed or banned from the dewavegas platform, and your account has never been terminated for a breach of terms.
• You are not using any assisted software, bots, or automated scripts in your interactions with the dewavegas platform.
• All information you provide during registration and throughout your use of the platform must be truthful, accurate, current, and complete.

Dewavegas reserves the right to request age and identity verification at any time. You may be asked to submit verification documents such as a copy of your Malaysian identity card (MyKad), driving licence, or other official documents. Failure to provide the requested documents within the specified timeframe may result in the suspension or closure of your dewavegas account.

03Registration & Account Management

3.1 Registration Process

To register a dewavegas account, you will need to fill in the registration form with your full name, an active Malaysian phone number, and a password. Account verification is completed via an OTP code sent to your registered phone number. Each Malaysian phone number can only be linked to one dewavegas account.

3.2 Account Security Responsibilities

You are solely responsible for keeping your dewavegas account login credentials secure, including your username and password. dewavegas recommends that you:

• Using a strong password that contains a combination of uppercase letters, lowercase letters, numbers, and special characters
• Never share your login credentials with anyone, including family members
• Change your password regularly, especially if you suspect any unauthorised access to your account
• Log out of your dewavegas account whenever you are using a shared device
• Contacting dewavegas customer support immediately if you suspect your account has been accessed without authorisation

3.3 One Account Per Individual

Owning or using more than one dewavegas account by the same individual is strictly prohibited, regardless of whether those accounts were registered using different information. Dewavegas reserves the right to detect and investigate multiple account cases using various technical detection methods. If multiple accounts are found, all accounts involved may be closed and the balances held within them may be forfeited.

04Deposits, Withdrawals and Financial Transactions

4.1 Deposit Methods

Dewavegas accepts deposits via the following Malaysian payment methods:

The minimum deposit is RM 20 and maximum deposit limits vary depending on your chosen payment method and your account's VIP level. All deposits are in Malaysian Ringgit (MYR). Dewavegas does not accept deposits in foreign currencies. Deposited funds will be credited to your dewavegas account within seconds of transaction confirmation being received from the payment provider.

4.2 Withdrawal Terms

Withdrawals from your dewavegas account are subject to the following conditions:

• The minimum withdrawal is RM 50 per transaction
• The withdrawal method must match or be compatible with the deposit method used
• All applicable bonus rollover requirements must be fulfilled before a withdrawal can be approved
• Dewavegas reserves the right to request identity verification before processing a first-time withdrawal or in the event of any unusual activity on the account
• Processing time is 5–30 minutes, depending on the selected withdrawal method and system load at the time

4.3 Third-Party Financing

Dewavegas does not accept deposits made using another person's account or payment method. All deposits must come from an account held in the player's own name. Withdrawals will likewise only be processed to a bank account or e-wallet registered under the player's name. This is a security measure to prevent money laundering and to protect all dewavegas players.

05Bonuses, Promotions and Rewards Programme

5.1 Bonus Offers

Dewavegas offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, VIP rewards, and special tournaments. Each dewavegas promotional offer carries its own specific terms and conditions as stated on the relevant promotions page, and those specific terms form part of these overall Terms.

5.2 Rollover Requirements

All dewavegas bonuses are subject to rollover requirements (wagering requirements) before any winnings or bonus balance can be withdrawn. Rollover is calculated based on the bonus amount received multiplied by the stated rollover multiplier. For example, a RM 100 bonus with a 10x rollover means you must place cumulative bets totalling RM 1,000 before a withdrawal is permitted.

• Rollover is counted only from eligible games as specified in the relevant promotion's terms
• Baccarat, roulette, and certain table games may contribute at a different rate compared to slots
• Cancelled bets, drawn bets, or bets that exploit odds gaps do not count towards rollover requirements
• Unused bonuses will expire automatically once the stipulated validity period has passed

5.3 Bonus Abuse

Dewavegas takes all attempts to abuse its bonus system seriously. This includes, but is not limited to, registering multiple accounts to claim bonuses repeatedly, using hedging betting strategies designed to meet rollover requirements with minimal risk, or colluding with other players to exploit promotional offers. Bonus abuse may result in the cancellation of all associated bonuses, account closure, and the forfeiture of winnings obtained through such activities.

06Game Rules

6.1 Games Offered

Dewavegas offers a wide range of game categories, including Live Casino (baccarat, roulette, blackjack, Sic Bo, Dragon Tiger), slots, virtual sports (virtual football, horse racing, greyhound, badminton, e-sports), interactive game shows, and digital table games. Each game category has its own specific rules displayed within the respective game interface.

6.2 Game Results

The results of all digital games and virtual sports on dewavegas are generated by a random number generator (RNG) that has been independently audited by an accredited certification body. All Live Casino game results are determined by real dealers in a monitored and recorded studio environment. Dewavegas cannot and will not alter any game results that have been recorded in the system.

6.3 Technical Errors

In the event of a technical error, system disruption, or other exceptional circumstance that results in incorrect or invalid payouts being credited to a player, dewavegas reserves the right to void the affected bets and winnings and restore the account balance to its correct state. Winnings arising from a technical error cannot be claimed by players.

6.4 Badminton and Sports

For bets placed on badminton and real sports events at dewavegas, all outcomes are subject to the official results issued by the relevant sporting authority. In the event of a disputed result or postponed event, the settlement rules stated on the relevant sports page will apply.

07Prohibited Activities and Conduct

Dewavegas users are strictly prohibited from engaging in or attempting any of the following activities:

• Identity Fraud: Providing false information during registration or impersonating another person
• Money Laundering: Using the dewavegas platform for money laundering or financing any illegal activities
• Bot Usage: Using automated software, bots, scripts, or other tools to gain an unfair advantage in any game
• System Exploitation: Exploiting bugs, technical vulnerabilities, or system errors in dewavegas for personal gain
• Multiple Accounts: Registering or operating more than one dewavegas account
• Unfair Collusion: Colluding with other players to manipulate the dewavegas betting or bonus system
• Hacking: Any attempt to access another player's account or dewavegas's internal systems without authorisation
• Distribution of Harmful Content: Distributing malware, viruses, or any content that could harm dewavegas systems or other users
• Defamation and Harassment: Sending threatening, harassing, or defamatory messages to other players or dewavegas staff

Violation of any of the above prohibitions may result in immediate account closure, freezing of all funds in the account, legal action, and reporting to the relevant authorities where required.

08Account Suspension & Closure

8.1 Closure by Player

You may close your dewavegas account at any time by contacting the dewavegas customer support team via live chat or email. Before the closure is processed, you must fulfil all outstanding rollover requirements and withdraw any remaining balance in your account. Account closure requests are typically processed within 3 to 5 business days.

8.2 Closure by DewaVegas

Dewavegas reserves the right to suspend or close any user's account at any time, with or without prior notice, for reasons including but not limited to:

• Violation of any part of the dewavegas terms and conditions
• Suspected fraudulent activity, money laundering, or other illegal activities
• Failure to submit the requested identity verification documents within the specified timeframe
• Instructions from regulatory authorities or law enforcement agencies
• Situations where account closure is in the player's best interest (for example, at the player's own responsible gaming request)

8.3 Balance Upon Account Closure

If an account is closed due to a breach of dewavegas terms, the remaining balance may be forfeited depending on the nature of the violation. If the closure is at the player's own request or for reasons unrelated to any breach, any eligible balance will be returned via the original payment method within a reasonable timeframe.

09DewaVegas Limitation of Liability

Dewavegas provides its platform and services on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, dewavegas makes no warranties, express or implied, in relation to:

• Continuous or uninterrupted availability of the dewavegas platform at all times
• The dewavegas platform being free from errors, bugs, or technical defects at all times
• The absolute accuracy of all information, statistics, or data displayed on the dewavegas platform
• Data loss, service disruptions, or other losses arising from technical failures beyond dewavegas's control

Dewavegas's maximum liability to you under any circumstances shall not exceed the total amount you deposited into your dewavegas account in the 30 days preceding the relevant claim. Dewavegas will not be liable for any indirect, consequential losses or loss of profits.

10Responsible Gambling

Dewavegas takes a serious and proactive approach to responsible gambling. We believe that gaming is a form of entertainment and should remain just that — not a source of stress, addiction, or financial hardship.

10.1 Self-Control Tools

Dewavegas provides the following tools to help players manage their usage:

• Daily/Weekly/Monthly Deposit Limits: You may set a maximum deposit limit for a specified time period through your account settings
• Bet Limit: Set a maximum amount that can be wagered within a single session or a specified time period
• Play Break: Suspend access to your dewavegas account for a period of 24 hours, 7 days, or 30 days
• Self-Exclusion: The option to fully self-exclude from the dewavegas platform for a minimum period of 6 months or permanently
• Activity Review: Access to your full transaction and betting history to help you monitor your own gaming patterns

10.2 Signs of Problem Gambling

We encourage players to recognise the warning signs of problem gambling — such as betting with money you cannot afford to lose, lying to family about gambling activity, chasing losses with larger bets, or experiencing stress and anxiety related to gambling. If any of these signs apply to you, please reach out to the dewavegas team or seek help via the HEAL Hotline at 15555.

10.3 Protection of Young Users

Dewavegas employs multiple verification methods to prevent underage users from accessing the platform. Parents and guardians are encouraged to use parental control software on devices used by children to prevent unintended access to gambling sites, including dewavegas.

11Privacy and Data Protection

Dewavegas is committed to protecting the privacy and personal data of all its users. The collection, processing, and storage of your personal data is carried out in accordance with dewavegas's Privacy Policy, which forms part of these Terms. The full Privacy Policy can be read on the /privacy-policy.

In summary, dewavegas:

• Protecting all data with 256-bit SSL encryption at all times
• Not selling or transferring your personal data to third parties for marketing purposes without your consent
• Only shares data necessary with third-party service providers involved in platform operations (e.g. payment providers), and only to the extent required for operational purposes
• Complying with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA)
• Giving you the right to access, correct, or request deletion of your personal data

12Amendments to Terms and Applicable Law

12.1 Right to Amend

Dewavegas reserves the right to modify, add, or remove any part of these Terms at any time at our sole discretion. Material amendments will be communicated to players via email or in-platform notification at least 7 days before taking effect, except in cases of emergency or legal compliance that require immediate changes.

12.2 Continued Use as Acceptance

Continued use of the dewavegas platform after any amended terms take effect will be considered your acceptance of those revised terms. If you do not agree with the changes, you have the right to close your account and withdraw all balances before the amendment's effective date.

12.3 Governing Law and Jurisdiction

These dewavegas terms and conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms or the use of the dewavegas platform shall first be resolved through good-faith negotiation. If a negotiated resolution cannot be reached within 30 days, the dispute may be referred to an alternative dispute resolution process or arbitration in accordance with procedures established by dewavegas.

12.4 Severability

If any provision of these Terms is found to be invalid, unenforceable, or contrary to law by a court of competent jurisdiction, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions.

12.5 Contact Us

For any questions, concerns, or complaints regarding these dewavegas Terms and Conditions, please contact our team via:

• Live chat on the dewavegas platform – available 24/7, with a response time of under 3 minutes
• WhatsApp – support available in Bahasa Malaysia and English
• Email: support@dewavegas.my